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KEEPING CURRENT ON BEST PRACTICES DURING COVID-19

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Your Best References & Helpful Links

There’s so much to keep track of as businesses reopen and stay open during the pandemic. Fortunately, public health officials and safety experts are staying ahead of the situation and making the best recommendations given current knowledge. Please reference the following so you’re confident your business is following the most up-to-date protocol.

Downloadable Toolkit

How to Promote the Hoosier Hospitality Promise

Businesses that make the Hoosier Hospitality Promise receive access to a downloadable toolkit so that customers know they’re serious about being safe. The toolkit includes:

  • Printable flyer
  • Badge for websites
  • Social media images and recommendations
  • Communication guide

Frequently Asked Questions

Any business that welcomes customers and guests, such as restaurants, bars, stores, boutiques, recreation facilities, tourist attractions, outdoor venues, museums, galleries, crafting centers, greenhouses, and the like.

As long as the country is dealing with the COVID-19 pandemic and needing to adhere to federal, state and local guidelines on social distancing, extra sanitization, etc.

They sign up on this website, pledging to adhere to the specified guidelines. Once approved, they are added to the list and map of participating businesses.

The discount program is optional for businesses who make The Promise. When you fill out the form to become a participating business, you will have the option to include a discount. The type of discount is up to you: % off, certain $ off, BOGO, etc. This discount will be listed on the website. When a customer shows their personalized Hoosier Hospitality Promise Pass to your business (on mobile device or printed out), it is up to your checkout staff to honor the discount.

Each industry could have practices specific to their interactions with customers. At the highest level, however, these guidelines should be practiced:

  • Have all staff pass a health check prior to each shift.
  • Ensure staff wear face masks if they can’t be six feet apart.
  • Train staff in proper cleaning and sanitization specific to your industry.
  • Implement sanitization practices for common areas, bathrooms and high-touch surfaces, using the Centers for Disease Control recommendations.
  • Provide hand sanitizer or hand-washing stations at all entrances.
  • Post the Hoosier Hospitality Promise at entrances.
  • Is your temperature above 100.4 degrees F? (You can decide whether to have them take their own temperature or have someone assigned to do that at your place of business.)
  • Have you felt any of these symptoms in the last 14 days?
    • Fever or chills
    • Cough
    • Shortness of breath or difficulty breathing
    • Fatigue
    • Repeated shaking with chills
    • Muscle or body aches
    • Headache
    • New loss of taste or smell
    • Sore throat
    • Congestion or runny nose
    • Nausea or vomiting
    • Diarrhea
  • In the last 14 days, have you been less than 6 feet away from any person experiencing the symptoms just listed?
  • Have you traveled in an airplane in the last 14 days?
  • Has a healthcare provider advised you to self-quarantine due to COVID-19?
  • Have you tested positive for COVID-19?

Use the resources available in the downloadable toolkit, including window clings, social media images, website badges and printable flyers. Be sure all checkout employees are aware of any discounts you are offering to customers who show their Hoosier Hospitality Promise Pass.

To get through the pandemic as healthfully as possible, it’s crucial that both staff and customers follow recommended guidelines. By having customers make The Promise, we keep things top-of-mind for them.

  • Mark the floor so they know where to stand to maintain the six-feet distance between them and other customers.
  • Install windows between them and your checkout staff.
  • Have hand sanitizer stations available to them
  • If masks are necessary for all guests, you could even have disposable ones available to them.
  • Make sure there aren’t too many people in a contained space.
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